This privacy policy describes how we collect and use your personal information in relation to Kokomo websites, applications, products, services, events, and experiences that reference this privacy policy (together, “Kokomo Offerings”).
This privacy policy does not apply to the “content” processed, stored, or hosted by our customers using Kokomo Offerings in connection with a Kokomo account. This privacy policy also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy policy.
Personal information we collect
We collect your personal information in the course of providing Kokomo Offerings to you.
Here are the types of information we gather:
- Information you give us: We collect any information you provide in relation to Kokomo Offerings.
- Automatic information: We automatically collect certain types of information when you interact with Kokomo Offerings.
- Information from other sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources.
How we use personal information
We use your personal information to operate, provide, and improve Kokomo Offerings. Our purposes for using personal information include:
- Provide Kokomo Offerings: We use your personal information to provide and deliver Kokomo Offerings and process transactions related to Kokomo Offerings, including registrations, subscriptions, purchases, and payments.
- Measure, support, and improve Kokomo Offerings: We use your personal information to measure use of, analyse performance of, fix errors in, provide support for, improve, and develop Kokomo Offerings.
- Recommendations and personalisation: We use your personal information to recommend Kokomo Offerings that might be of interest to you, identify your preferences, and personalise your experience with Kokomo Offerings.
- Comply with legal obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
- Communicate with you: We use your personal information to communicate with you in relation to Kokomo Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
- Marketing: We use your personal information to market and promote Kokomo Offerings. We might display interest-based ads for Kokomo Offerings.
- Fraud and abuse prevention and credit risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Kokomo, and others. We may also use scoring methods to assess and manage credit risks.
- Purposes for which we seek your consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.
Cookies
To enable our systems to recognize your browser or device and to provide Kokomo Offerings to you, we use cookies.
How we share personal information
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.
- Transactions involving third parties: We make available to you services, software, and content provided by third parties for use on or through Kokomo Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
- Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering Kokomo hardware, sending communications, processing payments, assessing credit and compliance risks, analysing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this privacy policy and as permitted by applicable data protection law.
- Business transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the individual consents otherwise). Also, in the unlikely event that Kokomo or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
- Protection of us and others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Kokomo, our customers, or others. This includes exchanging information with other companies and organisations for fraud prevention and detection and credit risk reduction.
- At your option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
Location of personal information
Kokomo Tech is located in Hong Kong, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with Kokomo Offerings, your personal information may be stored in or accessed from multiple countries, including Hong Kong. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this privacy policy and as permitted by applicable data protection laws.
How we secure information
At Kokomo, security is our highest priority. We design our systems with your security and privacy in mind.
- We maintain a wide variety of compliance programs that validate our security controls.
- We protect the security of your information during transmission to or from Kokomo websites, applications, products, or services by using encryption protocols and software.
- We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
- We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.
Internet advertising and third parties
Kokomo Offerings may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.
Access and choice
You can view, update, and delete certain information about your account and your interactions with Kokomo Offerings. If you cannot access or update your information yourself, you can always contact us for assistance.
You have choices about the collection and use of your personal information. Many Kokomo Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Kokomo Offerings.
- Account information: If you want to add, update, or delete information related to your account, please go to the Kokomo website. When you update or delete any information, we usually keep a copy of the prior version for our records.
- Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the Kokomo website. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
- Advertising: If you don’t want to see interest-based ads, please adjust your advertising preferences.
- Browser and devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Retention of personal information
We keep your personal information to enable your continued use of Kokomo Offerings, for as long as it is required in order to fulfill the relevant purposes described in this privacy policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.
Contacts, notices, and revisions
If you have any concern about privacy at Kokomo or want to contact one of our data controllers, please contact us with a thorough description, and we will try to resolve it.
If you interact with Kokomo Offerings on behalf of or through your organisation, then your personal information may also be subject to your organisation’s privacy practices, and you should direct privacy inquiries to your organisation.
Our business changes constantly, and our privacy policy may also change. You should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.
Examples of information collected
Information you give us
You provide information to us when you:
- search for, subscribe to, or purchase Kokomo Offerings;
- create or administer your Kokomo account (and you might have more than one account if you have used more than one email address when using Kokomo Offerings);
- configure your settings for, provide data access permissions for, or otherwise interact with Kokomo Offerings;
- register for or attend a Kokomo event;
- offer your content, products, or services on or through Kokomo Offerings;
- communicate with us by phone, email, or otherwise;
- complete a questionnaire, a support ticket, or other information request forms;
- post on Kokomo websites or participate in community features; and
- employ notification services.
Depending on your use of Kokomo Offerings, you might supply us with such information as:
- your name, email address, physical address, phone number, and other similar contact information;
- payment information, including credit card and bank account information;
- information about your location;
- information about your organisation and your contacts, such as colleagues or people within your organisation;
- usernames, aliases, roles, and other authentication and security credential information;
- content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
- your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend a Kokomo event or use certain Kokomo Offerings;
- information regarding identity, including government-issued identification information;
- corporate and financial information; and
- VAT numbers and other tax identifiers.
Automatic information
We collect information automatically when you:
- visit, interact with, or use Kokomo Offerings (including when you use your computer or other device to interact with Kokomo Offerings);
- download content from us;
- open emails or click on links in emails from us; and
- interact or communicate with us (such as when you attend a Kokomo event or when you request customer support).
Examples of the information we automatically collect include:
- network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
- computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
- the location of your device or computer;
- authentication and security credential information;
- content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
- Kokomo Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
- the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Kokomo Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
- email addresses and phone numbers used to contact us; and
- identifiers and information contained in cookies.
Information from other sources
Examples of information we receive from other sources include:
- marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
- subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as Kokomo training courses), or third parties in relation to Kokomo Offerings;
- search results and links, including paid listings (such as Sponsored Links); and
- credit history information from credit bureaus.
Information you can access
Examples of information you can access through Kokomo Offerings include:
- your name, email address, physical address, phone number, and other similar contact information;
- usernames, aliases, roles, and other authentication and security credential information;
- your subscription, purchase, usage, billing, and payment history;
- payment settings, such as payment instrument information and billing preferences;
- tax information; and
- email communication and notification settings.
